Shipping Policy

Definitions

For the purposes of this Disclaimer:

“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to GULUNG KENANGAN SDN BHD.
“Goods” refers to the items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to the GULUNG KENANGAN SDN BHD, accessible from https://gulungkenangan.com/
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

At GULUNG KENANGAN SDN BHD, We are committed to providing a smooth and reliable shopping experience for all customers across Malaysia. This Shipping Policy explains how Orders are processed, shipped, and delivered through Our Service.

By placing an Order through the Service, You acknowledge and agree to the terms outlined in this Shipping Policy.

Shipping Coverage

We currently provide shipping services only within Malaysia.

Orders can be delivered to residential and commercial addresses located within Malaysia, subject to courier service availability.

At this time, We do not offer:

International shipping
Overseas delivery
Cross-border shipping
Overnight delivery services
Same-day delivery services
Express delivery services

Orders placed with shipping addresses outside Malaysia will not be processed.

Shipping Fees

We currently offer free shipping for all Orders delivered within Malaysia.

No additional shipping charges or standard delivery fees will be applied during checkout unless otherwise stated on the Service.

The Company reserves the right to modify or discontinue free shipping promotions at any time without prior notice.

Order Processing Time

Orders are generally processed within a reasonable timeframe after payment confirmation.

Processing may include:

Order verification
Payment authorization
Product preparation
Packaging
Courier arrangement

Orders are typically processed during normal business days only.

Orders placed during weekends, public holidays, promotional campaigns, or peak sales periods may require additional processing time.

Delivery Time

Estimated delivery time for Orders within Malaysia is approximately 7 business days from the date of successful Order confirmation and processing.

Delivery timelines may vary depending on:

Customer location
Courier operations
Public holidays
Weather conditions
Logistics disruptions
High-volume sales periods

While We aim to deliver all Orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond Our control.

The Company shall not be held liable for delivery delays caused by courier providers, customs inspections, natural events, technical disruptions, or unforeseen operational issues.

Shipping Confirmation

Once Your Order has been processed and shipped, You may receive a shipping confirmation notification through the contact details provided during checkout.

Shipping confirmation may include:

Order reference details
Shipping status updates
Courier tracking information where available

It is Your responsibility to ensure that all shipping and contact information submitted during checkout is complete and accurate.

Delivery Conditions

Deliveries will be made to the address provided during the checkout process.

Please ensure that:

The delivery address is accurate and complete
Someone is available to receive the package where necessary
Contact details are valid and reachable

The Company shall not be responsible for failed deliveries resulting from:

Incorrect shipping addresses
Incomplete customer information
Unreachable recipients
Refused deliveries

If an Order is returned due to failed delivery attempts or incorrect information, additional handling time may be required before re-delivery arrangements can be made.

Undeliverable Packages

In cases where packages are returned to Us due to unsuccessful delivery attempts, incorrect addresses, or unclaimed parcels, We may contact You for further instructions.

The Company reserves the right to cancel Orders that remain undeliverable after reasonable delivery attempts have been made.

Delayed Deliveries

Although We strive to ensure timely delivery, certain situations may result in delays, including but not limited to:

Public holidays
Extreme weather conditions
Courier service interruptions
High order volumes
Logistic network disruptions

Delivery dates provided on the Service are estimates only and should not be considered guaranteed delivery dates.

We appreciate Your patience and understanding in the event of unforeseen shipping delays.

Lost or Damaged Shipments

If You believe Your Order has been lost during transit or arrives visibly damaged, please contact Us as soon as possible with relevant Order information.

We may request supporting details such as:

Order number
Photos of damaged packaging or Goods
Delivery information

The Company will review each case individually and may coordinate with the courier service where necessary.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

The Company shall not be responsible for delivery issues arising from incorrect or incomplete addresses submitted by the customer.

If You notice an error in Your shipping information after placing an Order, please contact Us immediately. We cannot guarantee that shipping information can be updated once an Order has been processed.

Refused Shipments

If a shipment is refused by the recipient without valid reason, the Company reserves the right to decline future Orders or apply additional handling requirements where applicable.

Shipping Restrictions

We reserve the right to refuse shipment to certain locations within Malaysia if courier access is unavailable or restricted.

Shipping availability may vary depending on logistics provider coverage areas.

Policy Updates

We reserve the right to update, modify, or revise this Shipping Policy at any time without prior notice.

Any changes will become effective immediately upon posting on the Service.

We encourage customers to review this Shipping Policy periodically to stay informed about Our shipping practices.

Contact Us

If You have any questions regarding this Shipping Policy, You may contact Us:

GULUNG KENANGAN SDN BHD
Address: NO 33, JALAN PRIMA SETAPAK 5, TAMAN SETAPAK, 53000 KUALA LUMPUR W.P. KUALA LUMPUR
Branch Address: LOT 4, NUSA KAPITAL SQUARE, PUSAT KOMERSIAL PERMATANG PAUH, JALAN PERMATANG PAUH, 13500 PERMATANG PAUH, PULAU PINANG

Phone Number: 01158742048
Email: gulung-kenangan@outlook.com
Website: https://gulungkenangan.com/