Privacy Policy

Definitions

For the purposes of this Disclaimer:

“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to GULUNG KENANGAN SDN BHD.
“Goods” refers to the items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to the GULUNG KENANGAN SDN BHD, accessible from https://gulungkenangan.com/
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

At GULUNG KENANGAN SDN BHD, We value Your privacy and are committed to protecting Your personal information. This Privacy Policy explains how We collect, use, disclose, and safeguard information when You access or use Our Service.

By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect different types of information from You when You use the Service, place Orders, contact Us, or interact with the website.

The information collected may include:

Full name
Email address
Phone number
Billing information
Shipping address
Payment-related details
Order history
Account information
Communication preferences

We may also collect technical and usage-related information automatically when You access the Service.

Usage Data

Usage Data may be collected automatically when using the Service.

This information may include:

Internet Protocol (IP) address
Browser type and browser version
Device type
Pages visited
Time and date of visits
Time spent on pages
Website interaction data
Operating system information

This information helps Us improve the functionality, security, and user experience of the Service.

How We Use Your Information

We may use collected information for purposes including but not limited to:

Processing and managing Orders
Providing customer support
Communicating regarding Orders or inquiries
Improving website functionality and performance
Personalizing customer experience
Sending updates, promotions, or marketing communications where permitted
Preventing fraudulent activities
Maintaining website security
Complying with legal obligations

The Company will only process personal information where reasonably necessary for legitimate business purposes.

Cookies and Tracking Technologies

The Service may use cookies and similar tracking technologies to improve user experience and website functionality.

Cookies may be used to:

Remember user preferences
Store session information
Analyze website traffic
Improve website performance
Personalize content and shopping experiences

You may choose to disable cookies through Your browser settings. However, certain parts of the Service may not function properly if cookies are disabled.

Payment Information

Payments made through the Service may be processed through third-party payment providers.

The Company does not intentionally store sensitive payment information such as full credit card details unless required for authorized payment processing purposes.

Third-party payment providers may have their own privacy policies governing the handling of payment information.

Sharing of Information

We may share information with trusted third parties where necessary to operate the Service effectively.

These parties may include:

Payment processors
Shipping and logistics providers
Website hosting providers
Marketing and analytics services
Technical support providers

Information will only be shared where reasonably necessary for business operations, legal compliance, or service functionality.

We do not sell or rent Your personal information to third parties.

Data Retention

We may retain personal information for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce agreements

Retention periods may vary depending on the type of information involved.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

However, no method of electronic transmission or online storage is completely secure. While We strive to protect Your information, We cannot guarantee absolute security.

Your Rights

Depending on applicable laws, You may have rights regarding Your personal information, including:

Requesting access to Your personal data
Requesting corrections to inaccurate information
Requesting deletion of personal information
Objecting to certain processing activities
Withdrawing consent where applicable

Requests may be subject to identity verification and applicable legal limitations.

Marketing Communications

We may send promotional emails, newsletters, or marketing communications relating to products, collections, or updates.

You may opt out of receiving marketing communications at any time by following unsubscribe instructions or contacting Us directly.

Even after opting out of marketing communications, We may still send service-related communications regarding Orders or account activities.

Third-Party Links

The Service may contain links to external websites or third-party services.

We are not responsible for the privacy practices, policies, or content of third-party websites. We encourage users to review the privacy policies of external websites before providing personal information.

Children’s Privacy

The Service is not intended for individuals below the age required under applicable laws without parental or guardian supervision.

We do not knowingly collect personal information from children without appropriate authorization where required.

International Data Transfers

Although the Service currently operates within Malaysia, certain service providers or technical systems may process information in other jurisdictions.

By using the Service, You acknowledge that information may be transferred and processed outside Your local jurisdiction where permitted by applicable laws.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice.

Changes become effective immediately upon posting on the Service.

We encourage users to review this Privacy Policy periodically to stay informed about how We protect personal information.

Contact Us

If You have any questions regarding this Privacy Policy, You may contact Us:

GULUNG KENANGAN SDN BHD
Address: NO 33, JALAN PRIMA SETAPAK 5, TAMAN SETAPAK, 53000 KUALA LUMPUR W.P. KUALA LUMPUR
Branch Address: LOT 4, NUSA KAPITAL SQUARE, PUSAT KOMERSIAL PERMATANG PAUH, JALAN PERMATANG PAUH, 13500 PERMATANG PAUH, PULAU PINANG

Phone Number: 01158742048
Email: gulung-kenangan@outlook.com
Website: https://gulungkenangan.com/