Return and Refund Policy

Definitions

For the purposes of this Disclaimer:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to GULUNG KENANGAN SDN BHD.
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the GULUNG KENANGAN SDN BHD, accessible from https://gulungkenangan.com/
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Return & Refund Policy

At GULUNG KENANGAN SDN BHD, customer satisfaction is important to Us. We aim to provide a smooth and reliable shopping experience for all customers purchasing through Our Service.

This Return & Refund Policy outlines the conditions and procedures regarding returns, refunds, exchanges, and order cancellations.

By placing an Order through the Service, You agree to the terms outlined in this Policy.

Return Eligibility

Customers may request a return within 30 days from the date the Order is successfully delivered.

To be eligible for a return, Goods should:

  • Be unused and in original condition
  • Be returned with original packaging where applicable
  • Not show signs of excessive wear, damage, or alteration
  • Include any accompanying tags, labels, or accessories where applicable

The Company reserves the right to inspect returned Goods before approving a refund or exchange request.

Return Request Process

To initiate a return request, You may contact Us using the contact details provided below.

When submitting a return request, please include:

  • Your Order number
  • Contact information
  • Description of the issue or reason for return
  • Supporting images where applicable

Once Your request has been reviewed, We may provide additional instructions regarding the return process.

Refund Eligibility

Refunds may be considered in situations including but not limited to:

  • Incorrect items received
  • Damaged items upon delivery
  • Defective Goods
  • Orders eligible under this Return & Refund Policy
  • Approved cancellations within the permitted timeframe

Refund approvals are subject to review and verification by the Company.

Refund Processing

Once returned Goods are received and inspected, We will notify You regarding the status of Your refund request.

If approved, refunds will be processed through the original payment method where possible.

Please note that processing times may vary depending on:

  • Payment providers
  • Banking institutions
  • Financial processing timelines

The Company is not responsible for delays caused by third-party financial institutions or payment processors.

Exchanges

Customers may contact Us regarding exchange requests for eligible Goods.

Exchange approvals are subject to product availability and review by the Company.

If the requested replacement item is unavailable, alternative arrangements such as refunds or store credit may be considered at the Company’s discretion.

Damaged or Incorrect Items

If You receive Goods that are damaged, defective, or incorrect, please contact Us as soon as reasonably possible after delivery.

Please provide:

  • Your Order number
  • Description of the issue
  • Clear photos showing the condition of the Goods

We will review the issue and work towards an appropriate resolution where applicable.

Cancellation Policy

Customers may request to cancel an Order within 12 hours of placing the Order.

Cancellation requests submitted after the 12-hour period may not be guaranteed, especially if the Order has already entered processing or shipping stages.

To request a cancellation, please contact Us promptly using the contact information provided below.

If a cancellation request is approved, any eligible refund will be processed according to this Policy.

Return Inspection

All returned Goods may be inspected upon receipt.

The Company reserves the right to:

  • Reject returns that do not meet eligibility conditions
  • Decline refunds for Goods returned in unacceptable condition
  • Request additional information where necessary

Decisions regarding returns and refunds shall be made at the Company’s reasonable discretion.

Processing Time

We aim to review return, exchange, and refund requests within a reasonable timeframe.

Processing durations may vary depending on:

  • Volume of requests
  • Verification procedures
  • Shipping transit times
  • Payment processing timelines

Customers will be notified once a request has been reviewed and finalized.

Limitation of Liability

The Company shall not be held liable for:

  • Delays caused by courier providers
  • Incomplete customer information
  • Failed delivery attempts
  • Technical issues outside Our control
  • Indirect or consequential losses related to return or refund requests

Nothing in this Policy limits rights that may be provided under applicable consumer protection laws.

Changes to This Policy

We reserve the right to update, revise, or modify this Return & Refund Policy at any time without prior notice.

Any changes will become effective immediately upon posting on the Service.

Customers are encouraged to review this Policy periodically to stay informed about current return and refund procedures.

Contact Us

If You have any questions regarding this Return & Refund Policy, You may contact Us:

GULUNG KENANGAN SDN BHD
Address: NO 33, JALAN PRIMA SETAPAK 5, TAMAN SETAPAK, 53000 KUALA LUMPUR W.P. KUALA LUMPUR
Branch Address: LOT 4, NUSA KAPITAL SQUARE, PUSAT KOMERSIAL PERMATANG PAUH, JALAN PERMATANG PAUH, 13500 PERMATANG PAUH, PULAU PINANG

Phone Number: 01158742048
Email: gulung-kenangan@outlook.com
Website: https://gulungkenangan.com/